FAQs

Does the makeup last long?

Our products have good coverage and strong pigmentation which makes them very effective. However, in the absence of petroleum-derived products, retouching may be necessary.

Are the products vegan?

Yes, all our products are vegan and cruelty-free, which means that they are all free from any trace of animal products and that we use ingredients that do not exploit areas to preserve the habitat of species and of course we do not do animal testing.

Are the products plant-based?

Yes, all ingredients are of plant origin.

Are the products organic?

Yes, most ingredients are certified organic.

How long do the products last?

Kept in optimal conditions (a dry space, room temperature and well sealed after each use) for up to 12 months after opening the product.

For what type of skin?

We offer non-comedogenic formulas suitable for all skin types, the nutritional benefits of our ingredients protect young skin and nourish mature skin. Our products are highly recommended for reactive skin, with rosacea or acne.

Thanks to its benefits, can I sleep without removing my makeup?

No, it is not recommended. Although our makeup has wonderful nutritional benefits for the skin, we must not forget that it also acts as a protective shield against UV rays and external impurities, which will be caught in the makeup.

Why don't you have liquid presentations?

We are committed to solid cosmetics because they are practical and effective, but above all because they use less water for their production and their active ingredients are concentrated. In addition, this presentation allows us to reduce packaging as much as possible.

Do you use micas?

In the formulation of certain shades of the Universal Stick, we use mica from fair trade, social and environmentally friendly.

Do you use titanium dioxide?

No, we do not use this ingredient in formulations.

Do you use palm oil in your formulations?

No, we do not use palm oil, however, in some formulas we use stearic acid or cetyl alcohol, derivatives of sustainable palm oil certified RSPO (Roundtable on Sustainable Palm Oil).

Do foundations have SPF?

Our products contain ingredients that protect the skin from solar radiation (UVA and UVB ultraviolet rays) and blue light from screens, such as beta-carotene, zinc oxide or raspberry oil. However, we strongly recommend applying sunscreen before applying makeup to ensure optimal protection.

Are your products hypoallergenic?

Yes, the products have been formulated to minimize the risk of allergies. All ingredients are free of fragrances, nuts, gluten, nanoparticles, talc, pesticides, parabens, petroleum derivatives, mineral oils, silicones, paraffins, polysorbates, EDTA, BHT and BHA. However, it is always recommended to do a test in the elbow crease 24 hours before regular application, as we all have different sensitivity levels.

Why does the list of ingredients say “may contain” instead of specifying them?

These are mineral pigments, grouping them together allows us to use a single list of ingredients for the different color charts and reduce the container models, otherwise making a single container for each makeup would be an unaffordable cost for us.

What is your return policy ?

We do not accept any exchanges on our products unless you have received a broken product. If this is your case, please contact us with a photo of the damaged product and proof of purchase, we will send you a replacement of the same product (size, color and weight). We would be delighted to help you.

What is your refund policy?

We do not accept any refunds on our products. If you received a broken product, please contact us with a photo of the damaged product and proof of purchase, we will send you a replacement of the same product (size, color and weight). We would be delighted to help you.

How will my order be packaged?

We promote Zero Waste, so we use the minimum necessary quantity of cardboard and filling paper to properly protect the products and we use paper adhesive tape to seal the boxes. We ship 100% home compostable packages from our warehouse in Montreal.

What are the shipping costs?

Shipping costs are calculated at checkout, based on package size and shipping destination.

What type of payment is accepted?

We accept payments by debit cards, credit cards and gift cards online.

How long does the delivery take ?

Our processing time is 2 business days. After shipping, it may take 3-9 business days for the package to be delivered.

Can not find what you are looking for ?

Contact us to tell us what you are looking for. Then we will respond to you as soon as possible. If you have an order number, you can include it.